Hello!
We know you are keen to contact us and we love to hear from you, but you might want to try our extensive FAQ first, this will save you time and most questions are answered there.
Most Common Questions:
Do you deliver worldwide?
How much is shipping?
How long does delivery take?
Is the item I want in stock / available?
Why do you have "Despatch Times"?
Why has my order not been despatched yet?
Has my order been despatched?
Where is my order?
Can you give me a quote?
Do you have an image for this product?
I need to modify my order before it despatches. (No problem! please request this in the form below)
Full list of Frequently Asked Questions
Most Common Technical Questions:
Shimano Technical Enquiry:
Before you contact us check out the Shimano Tech Docs (click here) website. Either search or browse to locate the required component. (note: part numbers should be typed in the format FC-TX70 not FCTX70. For parts and spares you will need to search by component name or part number. )
Click on the appropriate document link, this will download, or open a PDF. The PDF shows an exploded diagram with a list of all the associated parts and spares.
To find the parts and spares on our site enter the part number into our search box. (note: part numbers should be in the format "Y1E398080" not "Y-1E39 8080".
If you can't find them with us, they are most likely not available in the UK.
DT Swiss Technical Enquiry:
Before you contact us check out the DT Swiss (click here) website. Browse to locate the required component.
Click on the appropriate document link, this will download, or open a PDF. The PDF shows an exploded diagram with a list of all the associated parts and spares.
To find the parts and spares on our site enter the part number into our search box.
RockShox, SRAM, Avid, Truvativ Enquiries:
We are new to these brands and are still in training, we also have very limited resources and regrettably may not be able to deal with these enquires very quickly, at busy times it make take up to 7 days before we can respond.
For instant Technical Support please click here for RockShox, SRAM, AVID, Truvativ
Please use the above service and technical documents to help you find the right parts.
If you still have problems you may find help from the UK distributors.
Delivery & despatch time enquires:
Please note that ALL orders are subject to Despatch Times listed on the product page.
If you paid for Special Delivery, Parcel Force, or DHL, this is an upgrade to your delivery service only and regrettably does not shorten the despatch time. For further information please see our FAQ.
Still here? Great!
Thanks for reading the above...
...so you still need to contact us? The best thing to do is fill out the form below. Please do let us have the part number listed on the product page and as much detail as possible about your enquiry, this saves confusion and we can get back to you lightening fast.
We aim to respond to your message within 3 hours for sales enquiries and 24 hours for technical enquiries. (average response time is 30 minutes during operational hours (9-5 Monday to Friday))
Product Technical Support:
UNAVAILABLE
Please note, that with regret due to our large product catalouge and very limited resources, we are no longer able to offer detailed product technical support. We have built and will continue to build our "Technical Help" section as most questions can be answered here. If you cannot find the answer you need please contact the product manufacturer.
