Shimano Technical Enquiry? Before you contact us check out the Shimano Tech Docs (click here) website. Either search or browse to locate the required component. (note: part numbers should be typed in the format FC-TX70 not FCTX70. For parts and spares you will need to search by component name or part number. )
Click on the appropriate document link, this will download, or open a PDF. The PDF shows an exploded diagram with a list of all the associated parts and spares.
To find the parts and spares on our site enter the part number into our search box. (note: part numbers should be in the format "Y1E398080" not "Y-1E39 8080".
If you can't find them with us, they are most likely not available in the UK.
DT Swiss Technical Enquiry? Before you contact us check out the DT Swiss (click here) website. Browse to locate the required component.
To find the parts and spares on our site enter the part number into our search box.
Telephone Number:
Unfortunately, we are at present unable to provide telephone support as many enquiries are require technical in nature and require a detailed response.
If you are having technical problems with your order, the enquiry form is still the best way to contact us. All orders are checked by us before they go out. So if you want to add, remove or check anything regarding your order you can simply let us know by contacting us with the above form.
Our enquiry form and e-mails are monitored constantly throughout the day and we will respond as soon as we are able to. You will be pleased to know that we do not operate any computerized response systems. Only real people work here!
(For Frequently Asked Questions regarding your order please see our FAQ (click here))
Postal Address and Returns
Petra Cycles (Ltd) PO Box 212 Oxted Surrey RH8 8AG United Kingdom
Petra Cycles Ltd. Company Number 05268011 Petra Cycles. PO Box 212, Oxted, Surrey, RH8 8AG,
Accessories 
