Basket Shipping Estimator
To calculate the shipping cost please add the items you wish to purchase to your basket. When you view you cart the shipping estimator will show you the shipping options and costs available to your country.
UK Shipping Prices *New Rates Effective of 2nd December 2009
We offer Free Shipping for all orders over £50 and Super Saver Rates as in the table below based on your basket price. We want to be fair and transparent at all times, we have devised a wide range of shipping services to suit everyone's needs. This helps both you and us in getting the best rate for your order and helps you know what to expect and when.
Service |
Delivery Aim (after Despatch Time*) |
Signature |
Tracking |
Cost |
| Free Over £50 |
3-4 days, |
No |
No |
Free |
| Super Saver |
2-3 days, |
No |
No |
See Table Below |
| RM 1st Class |
1-2 days, (2kg max) |
No |
No |
Use Shipping Estimator** |
| RM 1st Class Signed For |
1-2 days, (2kg max) |
Yes |
No |
Use Shipping Estimator** |
| Parcel Force 48*** |
48 hours guaranteed Mon to Fri |
Yes |
Yes |
£7.59 |
| Parcel Force 24*** |
Next day guaranteed Mon to Fri |
Yes |
Yes |
£9.32 |
| RM Special Delivery |
Next day guaranteed Mon to Sat by 1pm (10kg max) |
Yes |
Yes |
Use Shipping Estimator** |
United Kingdom Super Saver Rates |
| Basket Total |
Shipping Rate |
| Under £49.99 |
£3.45 |
| Under £20.00 |
£2.85 |
| Under £10.00 |
£2.45 |
| Under £5.00 |
£1.95 |
*Despatch Time: All orders are subject to a despatch time, this is listed on the product page and in your basket. If you cart has a mixture of despatch times we will despatch when your whole order is ready. e.g. Shoes 1-2 Working Days + Handle Bars 2-4 Working Days = Despatch Time of 2-4 Working Days. (Tip order before 10am and shorten your Despatch Time by 1 day. e.g. 1-2 Working days becomes 1 working day)
** Shipping Estimator: This is great tool, just add all the items to your basket and then go to your basket to see the shipping options available to you and their cost. Some shipping options are not available to carts over a certain weight so will not show in the estimator.
*** Parcel Force: We reserve the right to use an alternative couriers on your order, this does not affect your service level, other couriers we use are DHL, APC and TNT
(Tip: Super Saver, is based on your basket total price 1st Class is based on your total weight of your cart on occasion it will be cheaper to send 1st Class)
EU and International Shipping rates have changed. Effective from 13th November 2009.
We are proud to launch our new ship-by-weight system. As 13.11.09 all small packets will be shipped by weight. Due to the complexity of this please use the "Shipping Estimator" located on the "My Shopping Basket" page to calculate the shipping cost to all EU and International addresses.
The new shipping system will allow for accurate and fair shipping, compared to our ship-by-price system in the past. Ultimately your shipping costs will come down for most spares and you will no longer need a quote for heavy items.
Order Status
Once you have placed an order using our secure ordering and payment system, your order is processed by us and usually shipped according "Despatch Time" on the product page. You will be notified at each stage of your order via e-mail.
Pending: Your order has been received by our system and is awaiting to be processed by our sales team.
Processing: Your order has been processed and will be despatched within the stated "Despatch Time"
Despatched: Your order has been despatched via your prefered delivery method.
If there are any problems with your order you, we will contact you via e-mail.
Returns Policy
If you have any problems with your product upon arrival please do not hesitate to contact us via the contact page, and we will seek to rectify any problems as quickly as possible. This may include returns, refunds, and replacement. see paragraph 9.1 of terms and conditions for full details.
In brief:
Please note if you wish to return goods you must contact us first to notify us this is part of our 14 day cooling off agreement.
Defective goods/Warranty Claims can be returned and a replacement item will be sent out at no cost to yourself, please contact us to make arrangements.
Unwanted goods are acceptable if returned within 14 days of receipt. Under our cooling off agreement please return the goods unused and unopened for a full refund. Certain goods such as food and underwear cannot be returned for hygiene reasons. Please note we cannot pay for the return cost and we do advise you send your goods "Signed For" for your own peace of mind. Opened goods not in their original product packaging may be liable for a £5 or 15% (of the value of the item) whichever is greater. Please note that to qualify for the cooling off period refund your goods must be sent within 14 days of original receipt. Please keep proof of postage in case your item is delayed in return. Items sent outside the 14 days will not be eligible for a full refund and may be charged a restocking fee.
Used Goods If goods have been used, installed, or damaged we may not be able to accept the return of goods and you should contact us before returning them to see if a return is possible. It is up to our discretion if we can accept returns or exchanges.
Refunds including the shipping charges are only issued once goods have been received and inspected.
Exchange of Goods
Due to the complexity of bike parts we are only able to exchange goods without charge if we have despatched the wrong goods. If you wish to exchange goods because of personal preference or you have chosen incorrectly. we will under our discretion exchange goods as long as they are unused and in their original unopened packaging. However a £5 or 15% (of the value of the item) whichever is greater may apply. Please do contact us first to make arrangements and we will endeavor to be fair.
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Accessories 
