 |
Search for Products |
 |
|
|
Browse Brands |
|
|
|
Browse Catalogue |
|
|
|
|
|
Extras |
|
|
|
Information |
|
|
|
Secure Site |
|
|
|
|
 |
- Who are you?
- Have you got a telephone number?
- I haven't heard back from you guys what's up?
- Where is my order?
- I want to return something
- My goods are faulty? help!
- Do you ship to the USA? How much does it cost?
- Do you ship to Auz / NZ How much does it cost?
- Do you ship the European Union?
- Do you ship to my Country?
- I am not sure what part / item I need help!
- How do I find a part number I am looking for?
- What is Stock Information?
- What Does Pre-Order and Back-Order mean?
- Why does it take 1-4 days to despatch goods of they are in stock?
- How will my goods be shipped?
- I am having a problem with my card payment help!
- I need to exchange my goods what do I do
- I have a voucher code, how do I know it had been applied.
- What does "Meets CE EN1078 certification on helmets" mean?
- Can I claim my VAT back
- Can you ship my order today?
- I live in Oxted can I have free delivery?
- I am servicing a Shimano component and can't find all the bits I need?
- I am servicing my DT Swiss components / wheel and need help!
- Who are you?
Petra Cycles is a fast growing Christian online bicycle store. We started out in 2005 in Oxted, Surrey UK.
The Team:
Kobus:
Petra Cycles is the brain child of our MD & Founder Kobus, a hard working South African who has always dreamt of running a bike shop. He works long hours
to provide Petra Cycles with a unique level of customer service.
Alexandra:
Works part time on Petra Cycles and will often be found working on dispatches and customer care. Alex and Kobus are happily married and work hard day and night on all the Petra brands.
Peter:
Has come a long way in the last few months, after just finishing a five year stint in the institution that is Edinburgh University. Turning down high paid jobs in the city and a life of financial bliss he decided to work full time on growing and realizing the dream of Petra Cycles and the other Petra Brands. He is our webmaster, so blame him if you have any problems.
Eric:
Is Peter's brother and manages our databases, and product feeds, with over 13,000 items he does a great programming job and also has a big time job in the City.
Karen:
Is our resident journalist and is the latest addition to the team her work will soon be seen all over the site as she reviews our huge range of products.
We are small enough to give you personal attention and our secret technology is advanced enough to do much of the work that other companies take teams of people to do, which keeps our prices low. In essence we are friendly, reliable, dependable, resourceful, and most of all genuinely really interested in you!
Our company moto is
"I can do everything through Him who gives me strength"
- Have you got a telephone number?
Sorry! We no longer offer incoming telephone support, as this adds large costs to our operations and ultimately this has to be passed on in our prices. Instead we decided to offer great prices and amazing e-mail support.
We have found that we could best answer your technical enquiries via e-mail that way we have the time to make all the checks and do all the research necessary to give you the best answer!
- I haven't heard back from you guys what's up?
We aim to respond to e-mails within 3 hours however sometimes on busy days this is not possible and we kindly ask you to sit tight. If you have not heard back from us in 24 hours it is possible that your e-mail failed to get through, please do resend or use our contact form.
However 9 out of 10 times we have already replied but a those helpful but sometimes over zealous Spam Filters block our address or send it to your Junk Mail, please therefore check your Junk Mail carefully and to be safe add sales@petracycles.co.uk to your address book. Don't worry we never send out unwanted newsletters or pass your information to a third party. It annoys us as much as it annoys you!
- Where is my order?
First of all please check that your order has been despatched, we always send you a despatch e-mail and most items are despatched within 1-3 working days. If something is going to be late we will have contacted you already.
Most UK dispatches will arrive within 7 working days from the date you placed your order. If you order has not arrived within 10 days and we have not been in contact to let you know of a delay. Then please do get in touch and we will do our best to help you.
- I want to return something
Petra Cycles is fully compliant with UK distance selling regulations and is happy to accept returns of unwanted goods during the 7 day cooling off period and issue a refund. However there are some conditions; you must contact us by e-mail (sales@petracycles.co.uk) within the 7 days of receipt, you must send the goods back to us within 7 days. The goods must be unopened and undamaged (i.e re-sellable) or there will be £10 or 10% Restocking fee which ever is higher. Petra Cycles cannot refund your for any postage costs you incur returning the goods to us and you must make sure they are returned properly packaged. (For more information please read our Terms and Conditions)
Our return address is
Petra Cycles Ltd
Po Box 212
Oxted
Surrey
RH8 8AG
- My goods are faulty? help!
Don't worry, all our products come with a 12 month manufacturers guarantee (sometimes longer) Just get in touch with us and we will take care of everything. Simply use the Contact Us page to send us a message. Don't forget your order id number it speeds things up.
(Please be prepared that we must receive the faulty goods before we can despatch replacements. Please do contact us prior to returning faulty goods so that we can arrange for new goods to be sent as soon as the faulty ones arrive)
- Do you ship to the USA? How much does it cost?
We are currently experimenting with shipping to the USA, this means we cannot guarantee we can ship all items due to the weight and size of some of our goods. We can however normally ship all parts and spares without any problem.
The cost of shipping is calculated during the checkout process before payment.
Exchange rates. Petra Cycles trades in Sterling only (GBP) and transactions from overseas are exchanged automatically by your card vendor. We currently do not offer an estimated USD cost but the current exchanges rates average between $1.8 - $2.1 (USD) to £1 (GBP)
Using your American card abroad normally incurs a fee of 1-3% of the transaction but this is up to your card vendor and we are unable to tell you what they will charge for using your card. Please contact your card vendor or bank.
(Petra Cycles does not levy any charges for using your card.)
- Do you ship to Auz / NZ How much does it cost?
No.. it's too far....
Just Kidding!
We are currently experimenting with shipping to the Auz / NZ, this means we cannot guarantee we can ship all items due to the weight and size of some of our goods. We can however normally ship all parts and spares without any problem.
The cost of shipping is calculated during the checkout process before payment.
Exchange rates. Petra Cycles trades in Sterling only (GBP) and transactions from overseas are exchanged automatically by your card vendor. We currently do not offer an estimated dollar cost.
Using your card abroad normally incurs a fee of 1-3% of the transaction but this is up to your card vendor and we are unable to tell you what they will charge for using your card. Please contact your card vendor or bank.
(Petra Cycles does not levy any charges for using your card.)
- Do you ship the European Union?
We are currently experimenting with shipping to the EU, this means we cannot guarantee we can ship all items due to the weight and size of some of our goods. We can however normally ship all parts and spares without any problem.
The cost of shipping is calculated during the checkout process before payment.
Exchange rates. Petra Cycles trades in Sterling only (GBP) and transactions from overseas are exchanged automatically by your card vendor. We currently do not offer an estimated Euro cost but the current exchanges rates average around €1.6 to £1
Using your European card abroad normally incurs a fee of 1-3% of the transaction but this is up to your card vendor and we are unable to tell you what they will charge for using your card. Please contact your card vendor or bank.
(Petra Cycles does not levy any charges for using your card.)
- Do you ship to my Country?
Sorry but we are unable to ship to many countries for all sorts of reasons from unfavorable shipping costs to unreliable postal services. However if you want to take a risk then please get in touch using the Contact Us page.
Simply let us know the quantities and part numbers you are looking at and we will give you a quote!
- I am not sure what part / item I need help!
We are here to help and have designed our site to offer as much information as possible. Normally a lot of information can be found using the links on the items page. For example Shimano parts all have a link to the Tech Doc website which gives all the info you will ever need! (We can't beat it ourselves!) Other brands often have their own website which can normally be found by clicking on the Brand logo on the page. Sometimes we are unable to link to a Brand website, in which case please get in touch using the Contact Us page.
- How do I find a part number I am looking for?
Simple just type it into the search box and hit search and hey presto!
- What is Stock Information?
We are proud to present our live stock system, not only will it tell you what is in stock, and what is out of stock, It will also tell you if an item has an expected date or if it has been discontinued and replaced by another product. (If this is the case simply copy the part number into the search box! and hit search!)
Please note that expected dates are estimates from our suppliers and can move back, furthermore despatch times still apply. Allocations also fill up quickly and we need to take orders as soon as possible to secure an allocation with our suppliers.
Stock information can contain inaccuracies. If no stock information is shown please contact us. If an item has an expected date that part of your order will be automatically back ordered and despatched as soon as it becomes available. If there are any stock issues after you place your order we will notify you personally to discuss further options.
- What Does Pre-Order and Back-Order mean?
Pre-Order: If an item has an expected date then please place your order and we will send it as soon as it is ready!
Pre-ordering will secure your allocation and waiting until the day may lead to disappointment!
Please note that expected dates are estimates from our suppliers and can move back. Allocations also fill up quickly and we need to take orders as soon as possible to secure an allocation.
Back-Order: If you see this message, you can still place an order, however we have no information when the next batch of stock will come in. (Don't hold your breath it can take a few weeks.) But we will despatch it when as soon as it becomes available.
Sometimes older items are discontinued and we work hard to clear these from our system.
- Why does it take 1-4 days to despatch goods of they are in stock?
As we want to keep our prices low we do not store goods, so we do not own a warehouse packed with goods getting dusty and more expensive by the day! Instead we order our goods direct from our supplier then ship them to you as soon as they arrive.
Here is a little tip for you! If you want to save a day then simply order your goods before 10 am (thats when we order from our suppliers!) We are then 90% of the time able to ship your goods next working day!
If you need something in a rush we can ship goods next day special delivery and this option is available on checkout but we cannot as much as we would love to get the goods to our shop any quicker then next day.
Another tip!! Goods listed as 0-1 day are in stock with us and can be despatched same working day if you order before 3 pm (That's when we take our goods to the despatch centre.)
Sometimes our sophisticated supply network can go wrong and this may lead to a delay of a day or two but we will always notify you if this is happens.
- How will my goods be shipped?
In order to keep our costs and prices low we will choose the best option for your order however we do not compromise speed unless we have no choice!
Most goods go 1st Class Royal Mail and valuable orders will go Signed For.
If you choose next day delivery we will send your order via Special Delivery or Courier.
Some items are so heavy e.g locks that Royal Mail will not send them first class but Parcel Post which can take 3 days or Parcel Force for larger items which takes 48 hours. (These times are maximums and goods can arrive sooner)
International orders will usually go airmail but we cannot make guarantees on how long it will take to get to to you.
- I am having a problem with my card payment help!
If you are having payment problems follow the on-screen error messages until the problem is resolved.
If this does not resolve the issue please copy and paste the message into the Contact Us page message box and send us a note of what you have been doing. Please DO NOT send ANY card details as this is not a secure method of payment and we will not be able to process your order.
- I need to exchange my goods what do I do
We are here to help so before purchasing make sure you get the right part for the right job. There is nothing more disappointing then getting the goods you need for the weekend ride just to have the wrong part ruining it! Firstly we advise you check the Technical Documents link and Brand Websites before you purchase and if you are still unsure get in touch and we will do our best to sort it out for you.
If you do want to exchange your goods then you will need to contact us first using the Contact Us page. You will then need to return the goods with a note enclosed containing your name and order number along with a brief description of the problem and part needed.
We may have to charge a restocking fee (Full Terms and Conditions are available from the Information Box) and we will arrange for a new part to be sent to you and for the appropriate changes in your bill to be made. We cannot be responsible however for the postage you incur.
- I have a voucher code, how do I know it had been applied.
We are currently upgrading our system to make this feature a little more obvious but in the meantime, discounts will only appear on the last page before you press the confirmation button. If for some reason it did not work please place your order and afterwards use the Contact Us page to let us know the code you tried to use. Please note that vouchers do expire and have limited availability so please do not be offended if we cannot discount your order.
- What does "Meets CE EN1078 certification on helmets" mean?
Consultants Europe is a Technical and Legal organisation specialized in the CE mark, CE marking, CE certification and Authorized Representation of products. Consultants Europe is active worldwide and offers a complete range of Technical and Legal services ensuring that products comply to the CE mark, CE marking, CE certifications and CCC mark regulations.
Our experts identify hazards, assess risks, carry out all applicable tests to determine the appropriate measures to meet with CE mark, CE marking, CE certification and CCC mark regulations.
- Can I claim my VAT back
Sorry no. At the moment Petra Cycles is not VAT registered but this is will change in the future. Therefore all our prices are inclusive of VAT but you will be unable to claim VAT back.
- Can you ship my order today?
Yes if the item has a despatch time of 0-1 Day we can ship straight away if you order before 3pm.
- I live in Oxted can I have free delivery?
We are currently working on a Local Area Delivery Policy, If you live in Oxted please place your order as normal and let us know in the comments box that you would like local delivery, this costs £1 on orders below £50 and covers all items except Micro Scooters and Micro Scooters accessories
- I am servicing a Shimano component and can't find all the bits I need?
If you are working on your Shimano components and need replacement parts and spares, almost all the information you ever need can be found on the Shimano Tech Doc website.
check out the Shimano Tech Docs (click here) website. Either search or browse to locate the required component. (note: part numbers should be typed in the format FC-TX70 not FCTX70. For parts and spares you will need to search by component name or part number. )
Click on the appropriate document link, this will download, or open a PDF. The PDF shows an exploded diagram with a list of all the associated parts and spares.
To find the parts and spares on our site enter the part number into our search box. (note: part numbers should be in the format "Y1E398080" not "Y-1E39 8080".
If you can't find them with us, they are most likely not available in the UK.
- I am servicing my DT Swiss components / wheel and need help!
For product documents and manuals check out the DT Swiss (click here) website. Browse to locate the required component.
Click on the appropriate document link, this will download, or open a PDF. The PDF shows an exploded diagram with a list of all the associated parts and spares.
To find the parts and spares on our site enter the part number into our search box.
(There is also a handy spoke calculator)
|
|
 |
|
|
| 0 items |
|
|
|
|
|
|
We accept |
|
|
|
Cycling News |
|
|
|
|
 |
|
|
|
Bestsellers |
|
|
|
|
|
|
|
Accessories 
